AJ1 PJ1 Waiting Delivery Ordering Customer orders a book online and receives it without any deviations A long summary of the journey Completed T1 New order is registered Customer browses and selects books internetViaPC 2024-02-01 10:00:00 nan T2 Payment is registered Pays through debit card Payment Channel 2024-02-01 10:05:00 nan T3 Receives confirmation of order Confirms the order email 2024-02-01 10:06:00 nan T4 Receives new shipment order Alerts the logistics partner about new order email 2024-02-01 12:00:00 nan T5 Notified about shipment of the order Confirms shipment of the order email 2024-02-02 11:00:00 nan T6 Notified about arrival of package Confirms that package is delivered sms 2024-02-09 11:00:00 nan T7 Invitation to provide feedback to bookstore Request the customer to provide feedback about the experience email 2024-02-10 12:15:00 nan T8 Receives customer feedback Provides feedback to bookstore email 2024-02-11 12:15:00