PJ1 Customer Online Book Store type1_internal_main Logistics Partner type3_external_thirdParty T1 orders a book online receives customer order internetViaPC PT0H PT5M T2 pays through debit card receives payment paymentChannel PT20M PT5M T3 sends order confirmation receives order confirmation email PT10M PT5M T4 sends delivery confirmation receives delivery confirmation email PT2H PT1H T5 sends delivery in the mailbox receives delivery in the mailbox packageDelivery P2D P1D PJ2 Physical Book Store type2_internal_shared T1 orders a book online receives customer order internetViaPC PT0H PT5M T2 pays through debit card receives payment paymentChannel PT20M PT5M T3 sends order confirmation receives order confirmation email PT10M PT5M T4 picks up item from a store gives the item to the customer faceToFace P1D PT5M AJ1 T1 orders a book online internetViaPC 2022-06-30T10:15:00 T2 pays through debit card paymentChannel 2022-06-30T10:30:00 T3 receives order confirmation email 2022-06-30T12:00:00 T4 receives delivery confirmation email 2022-06-30T13:30:00 T5 receives delivery in the mailbox packageDelivery 2022-07-01T10:30:00 AJ2 completed PJ1 T1 orders a book online internetViaPC 2022-06-30T10:15:00 T2 pays through debit card paymentChannel 2022-06-30T10:30:00 T3 receives order confirmation email 2022-06-30T12:00:00 T4 receives delivery confirmation email 2022-06-30T13:30:00 T5 receives delivery in the mailbox packageDelivery 2022-07-01T10:30:00 AJ3 T1 orders a book online internetViaPC 2022-06-30T10:15:00 T2 Customer's card was declined paymentChannel 2022-07-01T10:15:00 T3 pays through debit card paymentChannel 2022-06-30T10:30:00 T4 receives order confirmation email 2022-06-30T12:00:00 T5 receives delivery confirmation email 2022-06-30T13:30:00 T6 receives delivery in the mailbox packageDelivery 2022-07-01T10:30:00 AJ4 completed PJ1 false T1 orders a book online internetViaPC 2022-06-30T10:15:00 D1 failing Customer's card was declined paymentChannel 2022-07-01T10:15:00 T2 pays through debit card paymentChannel 2022-06-30T10:30:00 T3 receives order confirmation email 2022-06-30T12:00:00 T4 receives delivery confirmation email 2022-06-30T13:30:00 T5 receives delivery in the mailbox packageDelivery 2022-07-01T10:30:00 AJ5 This is the title of the journey A short journey summary A very very long journey description completed PJ1 true true true perfect experience! no deviations! 5 Tom fantasy books horror books faceToFace T1 orders a book online receives customer order internetViaPC 2022-06-30T10:00:00 2022-06-30T10:15:00 easy ordering 5 T2 pays through debit card receives payment paymentChannel 2022-06-30T10:25:00 2022-06-30T10:30:00 T3 sends order confirmation receives order confirmation email 2002-05-30T11:00:00 2002-05-30T11:30:00 2022-06-30T12:00:00 T4 sends delivery confirmation receives delivery confirmation email 2022-06-30T13:00:00 2022-06-30T13:01:00 2022-06-30T13:30:00 T5 sends delivery in the mailbox receives delivery in the mailbox packageDelivery 2022-07-01T10:00:00 2022-07-01T10:01:00 2022-07-01T10:30:00 package arrived as expected 4 AJ6 This is the title of the journey A short journey summary A very very long journey description completed PJ1 false true true nothing special 3 Sarah fantasy books horror books faceToFace T1 orders a book online receives customer order internetViaPC 2022-07-01T10:00:00 2022-07-01T10:05:00 D1 failing Customer's card was declined payment not received paymentChannel 2022-07-01T10:10:00 2022-07-01T10:15:00 I dont understand why it failed 1 T2 pays through debit card receives payment paymentChannel 2022-07-01T10:20:00 2022-07-01T10:25:00 T3 sends order confirmation receives order confirmation email 2022-07-01T12:00:00 2022-07-01T12:01:00 2022-07-01T12:30:00 T4 sends delivery confirmation receives delivery confirmation email 2022-07-01T14:30:00 2022-07-01T14:31:00 2022-07-01T15:00:00 T5 sends delivery in the mailbox receives delivery in the mailbox packageDelivery 2022-07-02T16:00:00 2022-07-02T16:05:00 2022-07-02T17:00:00 0.99 super good prediction for package arrival TRUE predicted some deviations will happen 0.95